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Knowledgebase : Billing Info
 


WHAT IS WHM (WEB HOST MANAGER)? Web Host Manager, or WHM, is a powerful program that allows administrative access to the back end of cPanel. Reseller accounts get basic WHM. Dedicated Servers and VPS accounts get root WHM (also called rWHM), which has...
Below are a list of some of the most important login URLs you will need to manage your domain and hosting accounts. _NOTE: the examples below assume your domain name is example.com, the IP address of your server is 1.2.3.4, and the actual server you are...
If you're having issues logging in to your Customer Area and need to reset your password: * Go here: https://customers.asmallorange.com/pwreset.php [https://customers.asmallorange.com/pwreset.php] * Enter the email address associated with the accoun...
UPGRADING OR DOWNGRADING SHARED HOSTING It's easy to upgrade or downgrade your shared hosting right from your Customer Area. For example, if you are on a Shared Tiny plan you can upgrade to a Shared Medium plan from your Customer Area dashboard. To up...
You can view all of the email that you receive from A Small Orange right from your Customer Area. To log in and view your received emails: * Log in to your Customer Area: https://customers.asmallorange.com/clientarea.php [https://customers.asmalloran...
BILLING SUSPENSIONS Your account may display a suspended notice if you are more than 7 days past due on your bill. A Small Orange invoices all accounts in advance of service. You'll receive one email notification the day the invoice is generated. You'll ...
WHY IS MY ACCOUNT SUSPENDED? Billing Suspensions Your account may display a suspended notice if you are more than 10 days past due on your bill. A Small Orange invoices all accounts in advance of service. You'll receive one email notification the day...
All our monetary transactions are in US Dollars. The currency symbol displayed on your invoice or within your billing account may be different, but assume that all transactions need to be completed in US currency.
All of our monetary transactions transpire in US Dollars. The currency symbol displayed on your invoice or within your billing account may be different, but assume that all transactions need to be completed in US currency.
The best option is to request cancellation from within your Customer Area: * Log in to your Customer Area: https://customers.asmallorange.com/clientarea.php [https://customers.asmallorange.com/clientarea.php] * Click Your Services in the Your Ser...
If you previously paid for your hosting services with PayPal and canceled your account or have changed billing methods, you may need to log into PayPal to cancel your PayPal subscriptions. We are unable to cancel any PayPal subscriptions for you, as they ...
Our refund policy is pretty simple. We stand by what we do! Here is a link to our full Terms of Service [http://asmallorange.com/terms/]. A Small Orange offers a ninety (90) day money back guarantee on shared web hosting, reseller packages, Cloud VPS an...
To change the frequency of payments for your account or to be billed in advance please open a chat [https://chat.asmallorange.com] with our Billing department. In that chat let the agent know how often you want to pay, how far in advance you'd like to pay...
Your VAT will be separately itemized, under the subtotal and above the total, on invoices and billing information. If you have any questions please open a ticket [https://customers.asmallorange.com/supporttickets.php] with Billing.
Uh oh! did someone make a fraudulent charge to your credit card or PayPal account? We take fraudulent charges very seriously. If this happens to you, we will absolutely close the offending account and refund all unauthorized charges back to you right aw...
CONTACTS can only receives email notifications for specified types of emails, and cannot login to the billing account. SUB-ACCOUNTS receive email notifications for specified types of emails, can login to the billing account, and can only access what permi...
Effective December 1, 2016 India began charging a 18% Service Tax on electronically supplied services sold by foreign entities to customers located in India. As part of our on going compliance with India Tax Laws, we will be applying the India Service Tax...
Q: I got a letter about renewing my domain from Liberty Names of America... is this legit? ‚ÄčA: NO! Do not send money to Liberty Names of America, as it is a scam. Sending them money will no renew your domain. If you registered your domain with us, it...
We can merge two billing accounts to make your hosting packages accessible from one place with a single Customer Area login. We can even move individual packages from one billing account to another. To request an account merge: * Create a ticket [htt...
The Modify an Account function in WHM can be used to update a cPanel account which you previously created. See detailed instructions below. To modify an account in WHM: * In the left-hand side menu, in the Account Functions section, click Modify an...
We offer non-profit organizations a FREE TINY OR SMALL SHARED HOSTING PLAN. Any other shared plan can be discounted $5 a month, in lieu of the option above. We do not offer a discount or free domains, however. Get in touch [1] if you have any questi...
As a non-EU supplier of electronically-supplied services we are required to account for VAT on these services provided to EU non-business customers as a result of the VAT place of supply rules contained in Council Directive 2006/112/EC on the common syste...
You can view and pay all of your invoices right from your Customer Area. VIEW YOUR INVOICES To view your invoices: * Log in to your Customer Area here: https://customers.asmallorange.com/clientarea.php [https://customers.asmallorange.com/clientare...
HELP! MY DOMAIN EXPIRED! WHAT DO I DO? You'll need to contact your Registrar and be sure you've made your payment for the Domain Registration. If ASO registered your domain name, you'll need to submit a ticket [1] to Billing. Links: ------ [1] htt...
A Small Orange offers a ninety (90) day money back guarantee on new shared web hosting and reseller packages. No refunds are offered after the first ninety (90) days of service. No refunds are offered on virtual private server (VPS) packages, hybrid hos...
PayPal Subscriptions are a great way to set up recurring payments without a credit card. PayPal Subscriptions are a recurring billing feature, allowing your PayPal account to schedule payments to be sent automatically on a fixed schedule. SETUP A PAYPAL...
SETTING UP A PAYPAL SUBSCRIPTION Paypal subscriptions are a great way to set up recurring payments without a credit card. But they can get tricky if you don't know exactly how they work. While you use one of our invoices to create the subscription, ou...
DID SOMEONE MAKE A FRAUDULENT CHARGE TO YOUR CREDIT CARD OR PAYPAL ACCOUNT? We take fraudulent charges very seriously. We will close the offending account and refund all unauthorized charges back to you right away. Simply contact us via Live Chat [https:...
To supply your VAT registration ID to us: * Log in to your Customer Area at https://customers.asmallorange.com/clientarea.php [https://customers.asmallorange.com/clientarea.php] * In the Account & Billing section click Account Information * I...
* Tax Rates * Why is tax included or not included with my purchase? * Tax exemption * Why do you collect sales tax from Texas residents and not from out-of-state residents? * What about other countries? A Small Orange collects Texas Sales & Use...
If you'd like to transfer your billing account over to another owner, you'll need to send a ticket to billing@asmallorange.com for this. We will retrieve verification info from you to start the process. Then, we'll need the name, email address, mailing ad...
To update your billing contact info: * Log in to your Customer Area: https://customers.asmallorange.com/clientarea.php [https://customers.asmallorange.com/clientarea.php] * Click Account Information from within the Account & Billing section * ...
You can easily update your contact information. You'll do this by logging into http://customers.asmallorange.com Once logged in, you'll want to click: ->My Info -->Update My Info *update information as needed* --->Update PLEASE NOTE: You're un...
We have recently made changes to our system which now allows you to update your credit card on file instead of adding a credit to your account. To view or update your credit card on file: * Log into the Customer Area: https://customers.asmallorange.c...
Please get in touch with our Billing Department via Live Support [https://chat.asmallorange.com] for assistance in requesting a package upgrade or downgrade. _NOTE: you CANNOT upgrade or downgrade to a different package level directly, like from a Share...
Simply open a chat [https://chat.asmallorange.com] to the Billing department and let them know the plan you would like to upgrade to. They will take care of the whole thing!
If you don't pay your bill, your services will eventually be terminated. If you're just having issues paying your bill and need some help, please let us know [https://customers.asmallorange.com/clientarea.php]. Please review the entry in our Billing FAQ...
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