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Knowledgebase : Pre-Sales Questions
     
_CAN I GET A FREE ACCOUNT JUST TO TRY FOR ONE DAY/ONE MONTH ETC.?_ We don't offer test accounts to customers at this time. However, since we have a 90-day guarantee [https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/26/0/refunds-for-ca...
Our refund policy is pretty simple. We stand by what we do! Here is a link to our full Terms of Service [http://asmallorange.com/terms/]. A Small Orange offers a ninety (90) day money back guarantee on shared web hosting, reseller packages, Cloud VPS an...
A Small Orange is located in the United States, and therefore is subject to U.S. Copyright Laws [http://www.copyright.gov/title17/] protecting copyrighted works. ​ Copyright law can be complex. This article is not by any means a legal guide to copyright...
Managed dedicated server hosting [http://asmallorange.com/hosting/dedicated/#dedicated] from A Small Orange INCLUDES THE FULL RED CARPET TREATMENT AND OFFERS GREATER CUSTOMIZATION than shared hosting options. _WE SETUP, SECURE, MONITOR, AND MAINTAIN YOUR ...
CONSIDER PURCHASING A VPS IF... * Your site is currently on a shared environment and your needs exceed what the account has to offer (i.e. you need more space or more control over your account) * You currently have an existing lower level VPS acco...
Yes! We do often offer coupons or deals that make our affordable hosting plans even more affordable. To get the scoop on what's available now, head to our deals page: https://asmallorange.com/coupons/ [https://asmallorange.com/coupons/].
There are NO HIDDEN COSTS OR SETUP FEES attached to any A Small Orange plans. There are some optional upgrades and services, which can be viewed and ordered in the Your Services section of your Customer Area [https://customers.asmallorange.com]. If yo...
If the content is legal, and you're allowed to distribute it, we'll host it. If it's not legal, then we can not provide hosting services to you, unfortunately.
MySQL [http://en.wikipedia.org/wiki/MySQL] is the world's most widely used open-source relational database management system that runs as a server providing multi-user access to a number of databases. It is named after co-founder Michael Widenius's daught...
When registering a .us domain with A Small Orange, you'll come across a few settings that may not be very clear just by looking at them. ​You'll arrive at a screen that looks something like this: Here is a list of the different Nexus codes to choose fr...
We do not require any contracts when you purchase hosting through A Small Orange. You pay month to month and can cancel at any time. We do offer a discount when you order Shared hosting and pay for one year or more at a time. Even if you do pay in advan...
WE CURRENTLY PROVIDE A FULLY MANAGED SERVICE FOR CPANEL-BASED CENTOS SERVERS ONLY. Although we do provide other operating systems on our Cloud VPS and Dedicated servers like Windows or other Linux distributions (Debian, Ubuntu, etc.), we do not provide su...
We offer non-profit organizations a FREE TINY OR SMALL SHARED HOSTING PLAN. Any other shared plan can be discounted $5 a month, in lieu of the option above. We do not offer a discount or free domains, however. Get in touch [1] if you have any questi...
The Refer-A-Friend Program [1] is a brand new feature that we're excited to roll out to you! You can get a 15% credit to your account JUST for referring a friend to our services. Here's how it works... * Log into your Customer Area * Scroll...
We currently accept Mastercard, Visa, Discover, American Express, PayPal, checks (personal or business), and money orders. If you wish to pay via check or money order, please send payment to: A Small Orange 720 Brazos St Suite 120 Austin TX 78701
WHAT IS PCI COMPLIANCE? In order to accept credit card payments online or offline, you must comply with the credit card associations and networks rules concerning data security, with the objective to protect cardholder data. This has been standardized th...
_ARE WE SAFE HARBOR CERTIFIED?_ Yes! A Small Orange IS Safe Harbor Certified. _WHAT IS SAFE HARBOR?_ The European Commission's Directive on Data Protection went into effect in October of 1998 and would prohibit the transfer of personal data to non-Europ...
We have several types of hosting, and the hardware specifications for your server will depend on which type of hosting you have. Our specifications for Shared, Reseller, Wordpress, Cloud VPS, Clementine Managed and Dedicated Servers are listed below. WH...
For an explanation of Webmail, POP3, IMAP and SMTP check out our overview [1]. POP/SMTP SETUP THUNDERBIRD If you're using Thunderbird for the first time, skip to step two. To set up email on Thunderbird: * Open Thunderbird and CLICK TOOLS, the...
WHAT IS SHARED HOSTING? Shared hosting refers to creating a website that resides on the same server as other websites. Your created website is placed or "sits" on a part of the server. The server's resources, storage space, internet bandwidth, and memory...
Our Shared Hosting servers support the following languages out of the box: * PHP 5.4 _NOTE: we also support changing the PHP version via the PHP Selector option from within cPanel._ * MySQL > 5 * Ruby (with Rails) * Python * Perl * NodeJS Su...
When you have a site visitor, they use your domain name to view your website. As simple as it seems, there is a process that occurs from the time that the site visitor types in your domain and hit the Enter button. When a site visitor enters your domain...
Flash is a client-side application, which means it relies on each visitor's browser to have the Flash plugin installed. We do not need to do anything to allow Flash movies and applications to work on your web site. If you or a visitor needs to install F...
ENABLE GZIP COMPRESSION To enable Gzip compression on your site file types in a Shared Hosting plan: _NOTE: ASO Shared servers all have mod_deflate enabled which will allow for compression of your site content using Gzip encoding._ * Log in to cPan...
For Linux-based web hosting plans, we offer cPanel [https://help.asmallorange.com/index.php?/Knowledgebase/List/Index/10/cpanel]. If you have a Reseller, VPS or Dedicated Server plan, we also provide WHM [https://help.asmallorange.com/index.php?/Knowledge...
WYSIWYG is an acronym for 'What You See Is What You Get'. It's a type of HTML editor that lets you make web pages without requiring HTML coding. Instead you simply insert pictures, text, links, and colors. You've probably seen this kind of editor if you'v...
TELNET is a network protocol used on the Internet or local area networks to provide a bidirectional interactive text-oriented communication facility using a virtual terminal connection. The term telnet may also refer to the software that implements the cl...
We are committed to protecting your account and your personal information. Because we want to safeguard you and your identity we can only offer basic help and some general info without verifying who you are. If you need more in-depth help, more specific...
We do things differently. Here's how we're reinventing the server farm... A SIMPLE PHILOSOPHY AT THE HEART OF EVERYTHING WE DO... A Small Orange was founded with a simple philosophy in mind: provide the best quality service and support to customers at ...
cPanel [http://cpanel.net/] is the control panel system used by A Small Orange. It includes both the cPanel control panel and the WebHost Manager reseller and server management interface. cPanel has features such as: * WebMail [https://help.asmalloran...
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