RSS Feed
Knowledgebase : Email
     
_NOTE: before you set up your Mac to receive your mail you will need to follow this guide [http://kb.asmallorange.com/customer/portal/articles/1603066] to make sure you've added the email account in your cPanel._ SETTING UP YOUR EMAIL ACCOUNT IN MAC MAI...
By default, email is not configured for new accounts on A Small Orange's servers. You can create email addresses for each account you wish to use, however. _NOTE: the following examples assume your domain name is called 'example.com' and your cPanel...
DomainKeys Identified Mail (DKIM) is the successor to DomainKeys (DK). It is a feature that helps to prevent spam by verifying the sender of incoming emails and checking for modifications to the original message. It is recommended that everyone begin us...
There are several ways to read your email. Normally, users will go to example.com/webmail (where 'example.com' is your actual URL) and login. See our Set Up an Email Address [https://kb.asmallorange.com/customer/portal/articles/1603066-set-up-an-email-add...
If you've configured your cPanel hosting account to use the Spam Box feature of SpamAssassin, mail identified as spam will be placed in a spam folder. You will not immediately see the spam folder in webmail if you have not created or subscribed to it, tho...
Confused about the difference between Webmail, POP3, IMAP and SMTP? No fear, read on... _NOTE:__ the examples here assume you have example.com as your domain name._ WEBMAIL If you're relatively new to using email, or new to having your own domain and...
The following ASO Wiki article should give you some insight on what's required to configure popular email clients with ASO services. http://wiki.asmallorange.com/Email
If you want to block unwanted emails from your email account, you can use SpamAssassin to create a 'blacklist'. Spam Assassin identifies and flags email as it arrives in your inbox. * Log into cPanel * C​lick the SpamAssassin icon, from within th...
You can make changes to your email account through cPanel or webmail. The instructions below will guide you through changing your email password via either method. CHANGING YOUR EMAIL PASSWORD THROUGH WEBMAIL The email account owner can use this method...
This guide assumes that your email is to be received by the server with us and not Google Apps [https://asmallorange.desk.com/customer/portal/articles/1603183-info-about-google-apps-for-domains] or any other third-party service. This guide also assumes th...
_NOTE: before you set up your BlackBerry to get your mail you will need to follow this guide [https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/94/0/setting-up-an-email-address] to make sure you've added the email account in your cPanel....
This simple guide should walk you through setting up your domain to work with Google Apps (Mail). * Login into your CPANEL (which is usually available at 'http://yourdomain.com/cpanel' -- where yourdomain.com is your actual domain name) * Navigat...
This guide assumes that your email is to be received by the server with us and not Google Apps or any other third-party service. This guide also assumes that the email client will be configured for one of your cPanel-created email accounts (cPanel->Ema...
HOW TO CONFIGURE YOUR EMAIL TO USE IMAP OR POP3 WITH SSL Secure email connections using SSL, needs replacing the regular mail server _mail.example.com_ with the server's hostname. With that said, the hostname should be used for the incoming and outgoing ...
This article assumes that you have already created an email address. If you do not have an email address created please the instructions here [https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/94]. * Open Microsoft Outlook 2003 * S...
This article assumes that you have already created an email address. If you do not have an email address created please the instructions here [https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/94]. * Open Outlook 2007 * Select the ...
This article assumes that you have already created an email address. If you do not have an email address created please the instructions here [https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/94]. * Open Outlook 2010 * Select ADD ...
This article assumes that you have already created an email address. If you do not have an email address created please the instructions here [https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/94]. * Open Microsoft Outlook 2011 * O...
HOW TO SET-UP KMAIL To set up KMail, you will need to know your incoming and outgoing servers using the instructions located here [https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/321/]. Once located, follow the steps below to configur...
On a new VPS (or you've run '/scripts/upcp' to update cPanel), you login to Squirrelmail and hit this error: ERROR: Connection dropped by IMAP server Courier-IMAP is linked against libfam, and that library is probably missing. Use SSH for the followin...
Account and user level filters control how your incoming email is handled, helping to ensure that you receive more mail and less spam. cPanel allows you to manage filters for each email account on your domain. This can be useful for discarding spam, redir...
Let's say you don't want to run the Mailman mailing list manager. Since this is a default option in cPanel, there are several steps to completely disable it. _NOTE: new VPS's do not have Mailman enabled by default._ DISABLING MAILMAN FOR CPANEL USERS ...
You can easily configure your email account to display email headers within your email. SQUIRRELMAIL * Click on the email to open it * Click on View Full Header HORDE * Click on the email to open it * Click on Show All Headers APPLE ...
cPanel manages your email through its own mail server. However, by altering your MX (Mail Exchange Record) entry you can point your email to another mail server, if needed. _NOTE: cPanel will not be able to manage your email if you change your MX Entry ...
Assuming your domain is example.com, you'll need to CONFIGURE YOUR POP3 OR IMAP INFORMATION AS FOLLOWS: * _POP3/IMAP server:_ mail.example.com, port 110 for POP3 and 143 for IMAP * _Username:_ username@example.com --> This is the email address yo...
There are NO HARD LIMITS ON THE NUMBER OF EMAILS YOU CAN HAVE WITHIN YOUR ACCOUNT. Email works like any other file and takes up space under your account just like other regular files. Each email is of a certain size, depending on the size of the contents ...
If you or your email users have established Outlook settings using port 26 for POP email, you will experience email errors when moving to the VPS, as port 26 is not enabled by default. Since some users' ISPs do not allow port 25, you may want to enable po...
The SpamAssassin Spam Box is a separate mail folder called 'spam'. If enabled, all email that SpamAssassin flags as spam is automatically delivered to the 'spam' folder. _NOTE: you need an IMAP email client, such as Horde, to view the Spam Box._ To en...
_NOTE: this only applies to VPS or Dedicated Server plans. If you need mailing lists exported from a Shared Hosting account, please contact Support [https://customers.asmallorange.com/supporttickets.php]._ * Find the mail lists by looking in '/usr/lo...
If you're having trouble connecting to your email account, or you're setting it up in your mail client for the first time, there's an area in cPanel that lists exactly what mail settings you should use for the account! Here's how to find it: * Log in...
If you use the 'Forwarders' menu of your cPanel to forward email from aaa@bbb.com to xxx@yyy.com, all email sent to aaa@bbb.com will not just be forwarded to xxx@yyy.com, but will also be saved in the mailbox of aaa@bbb.com (unless you haven't created an ...
If you want to be notified when your account gets close to your usage limits: * Log in to your cPanel account and click Update Contact Info in the Preferences section * Input your email address and select the following options: * Send notifi...
WHY USE A MAIL FETCHER VERSUS AN EMAIL FORWARDER? Forwarded emails tend to cause blacklisting with major email providers, and it will cause your emails to be marked as spam. Blacklisting also causes your server's sending reputation to be penalized since ...
_This how-to was inspired by a ticket submitted from the guy who posted this question [http://forums.asmallorange.com/index.php?showtopic=8165] in our ASO Forums. Thanks for being our tutorial muse!_ This article assumes that you have a domain EXAMPLE.C...
There are new, as of December 2013, regulations and procedures for ICANN [http://www.icann.org/]'s Registrar Accreditation Agreement. VALIDATING REGISTRANT EMAIL ADDRESSES Starting in January 2014, the registrant contact will need to be validated upon ...
If you are using Google Apps for Domains, you will need to submit a support ticket [1] to have us make some changes to your account. See below for some (or all) of the things that need doing, depending on the extent you want to use it. * Set up you...
CONNECTING TO SSH * Open Putty [http://kb.asmallorange.com/customer/portal/articles/1603546] * In the Hostname field, type in your server's IP address (this should've come in your welcome email, you can also see it from your cPanel home dashboard ...
Your mail server name is either: * the server hostname (preferred for SSL) _OR_ * your domain name, if it is pointed to the server Please make sure you USE SMTP AUTHENTICATION IN YOUR EMAIL CLIENT with the same credentials as those that you have ...
Your mail server name is either: * the server hostname (preferred for SSL) ​OR * ​your domain name, if it is pointed to the server Make sure you use SMTP Authentication in your email client with the same credentials as those that you have set...
If you have an iPhone you may have noticed that sometimes it won't allow you to move your deleted mail to your trash. This issue is most likely caused because of use of IMAP, and having all sent trash being set to local. To remedy this problem follow th...
If you have an iPhone you may have noticed that sometimes it won't allow you to move your deleted mail to your trash. This issue is most likely caused because of use of IMAP, and having all sent trash being set to local. To remedy this problem follow th...
Email addresses on a SINGLE OPT-IN LIST are not confirmed. Anybody can submit anybody's address to the list, and it will be there until it is unsubscribed. This will be treated as spam. On a DOUBLE OPT-IN LIST, all email addresses must be confirmed befo...
WHAT IS AN MX RECORD? An MX Record is a DNS record that helps servers decide where to send mail for any given domain. You can use them to send mail to a different server from the one where your website is hosted, or to designate a backup mail server. E...
WHAT IS BLACKLISTING? When someone sends out spam, it is possible for the recipient of the email to mark the email as spam. When an email message is flagged as spam, the email is reviewed for blacklisting. If the email is determined to be spam, the IP ad...
By default, email is not configured for new accounts on A Small Orange's servers. You can create email addresses for each account you wish to use, however. _NOTE: the following examples assume your domain name is called 'example.com' and your cPanel user...
Be careful when setting up a catch-all [1] (default) address as it can increase the possibility of becoming a victim of spam. A default address allows all mis-routed or mis-addressed emails to be sent to your default email address rather than bouncing....
Be careful when setting up a catch-all [http://en.wikipedia.org/wiki/Catch-all] (default) address as it can increase the possibility of becoming a victim of spam. A default address allows all mis-routed or mis-addressed emails to be sent to your default e...
For an explanation of Webmail, POP3, IMAP and SMTP check out our overview [1]. POP/SMTP SETUP THUNDERBIRD If you're using Thunderbird for the first time, skip to step two. To set up email on Thunderbird: * Open Thunderbird and CLICK TOOLS, the...
For an explanation of Webmail, POP3, IMAP and SMTP check out our overview [http://kb.asmallorange.com/customer/portal/articles/1603071]. ​POP/SMTP SETUP THUNDERBIRD If you're using Thunderbird for the first time, skip to step two. To set up email on T...
_Instructions applicable for Apple iPhone/iTouch._ BEFORE YOU BEGIN Some more important notes before we begin: * Make sure the email address(es) you will be sending from have been authorized for your account in your cPanel. * Check that your e...
​​First you need to log in to Windows Live Admin Center [https://domains.live.com/]. There, in the Mail section you will see the MX record to which you should point your domain. The MX record is listed under MX RECORD CONFIGURATION and should be similar...
This guide will walk you through setting up a SPF record for your Google Apps mail. In order to create a SPF record for your domain, you would have to log in to cPanel, then navigate to Advanced DNS Zone Editor. If you have more than one domain on your ...
You can train SpamAssassin to behave like you want it to... and customer Nathan Olson (thanks Nathan!) broached this topic in an old forum post about SpamAssassin training options. Let's get started: * Make sure your server has perl module DB_File ...
HELP WITH EMAIL TRANSFER Worried about keeping all your existing email accounts when you switch hosting? * _If your PREVIOUS HOSTING COMPANY USES CPANEL and you are transferring to an A Small Orange account with cPanel, then WE CAN MIGRATE YOUR CURR...
If your Sent, Trash, Drafts, Junk and other IMAP folders are missing, subscribe to them again to make them appear. HORDE * Click the Folders icon at the top of the screen * Choose the Rebuild Folder Tree option from the dropdown box * Then c...
GMAIL * Log in to Gmail * Open the message you'd like to view headers for * Click the down arrow next to Reply, at the top of the message pane * Select Show Original MICROSOFT OUTLOOK * Open a message * On the Message tab, in the...
ACCESS WEBMAIL Once logged into Webmail, there are a bunch of different settings and options you can configure. If you're using the most up-to-date cPanel layout, to get to your webmail: * Log into cPanel [https://kb.asmallorange.com/customer/portal...
Spam is an ongoing issue that costs businesses and individuals billions of dollars in lost time and resources. Spam includes unsolicited commercial email (UCE) and other unwanted bulk email. PREVENTING SPAM You can't totally prevent spam but there are ...
Help Desk Software by Kayako fusion