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Knowledgebase : Hosting
     
The site builder is located within your cPanel account, near the bottom of the page in the Software/Services section. It is named RvSiteBuilder. _See also Use SiteBuilder [https://support.hostnine.com/index.php?/default_import/Knowledgebase/Article/Vi...
To add a domain name to your Reseller account simply follow the following directions: * Log into WHM [https://support.hostnine.com/index.php?/default_import/Knowledgebase/Article/View/166/32/log-into-whm] * In the Packages section click 'Add Pack...
WHAT IS NGINX? Nginx is an open source reverse proxy server for HTTP, HTTPS, SMTP, POP3 and IMAP protocols, as well as a load balancer, HTTP cache and a web server. We run Nginx [https://kb.asmallorange.com/customer/portal/articles/1603722-nginx-accelera...
You are NOT required to move your domain registration to A Small Orange's control. You can keep your domain name registered with another company, and still use our hosting and SSL certificates [https://kb.asmallorange.com/customer/portal/articles/1603664-...
We typically expect our Cloud VPS customers to have a higher level of knowledge when it comes to managing their hosting, but if you're new to command line interfaces (CLI), that's okay too! To help you get started, here are some basic commands that you ...
CREATE A PACKAGE To create a new package in WHM : * Log into your WHM [http://kb.asmallorange.com/customer/portal/articles/1603064] * From within the Packages section on the left, click 'Add Packages' This page will display several boxes which...
To delete a package in WHM: * Login to your WHM Control Panel * Click 'Delete Packages', located on the left-hand side of the screen in the Packages section This page will show all the packages currently in existence. * Choose the package you wi...
To list suspended accounts in WHM: * Log into WHM [http://kb.asmallorange.com/customer/portal/articles/1603064] * In Account Functions on the left-hand side of the page, click 'List Suspended Accounts' On this page you will see all the currentl...
The Modify an Account function in WHM can be used to update a cPanel account which you previously created. See detailed instructions below. To modify an account in WHM: * In the left-hand side menu, in the Account Functions section, click Modify an...
To modify the suspended account page in WHM: * Log into WHM [http://kb.asmallorange.com/customer/portal/articles/1603064] * In the Account Functions section on the left-hand sidebar click 'Modify Suspended Account Page' This page will display a...
You can monitor your server's status in cPanel and WHM, which helps keep you aware and updated about it's status and your website. CPANEL To view your server's status in cPanel: * Log into cPanel [https://kb.asmallorange.com/customer/portal/articl...
We've got a whole slew of hosting options for you, one to fit every possible need, whether this is your first website or your 100th. From small companies and individuals to million dollar corporations and everyone in between--A Small Orange has a hosting ...
Ever need to know the nitty gritty of what our servers offer or need info about versions of software and programming languages we support? We've got you covered. See a breakdown of all the features included on our servers below. And don't be afraid to get...
THE GIST We want to keep you informed about what's going on around here at A Small Orange, which is why we've made it super simple for you to stay informed with our Status Page [https://status.asmallorange.com/]. Taking the place of our forums, and of...
Commonly used paths - Perl: /usr/bin/perl Perl 5: /usr/bin/perl5.00503 Sendmail: /usr/sbin/sendmail Date: /bin/date PHP: /usr/bin/php MySQL: /usr/bin/mysql ImageMagick: /usr/bin/convert OR /usr/local/bin/convert Document Root: /home/username/ WW...
See pricing and plan information, from the affordable Personal plan all the way up to a mighty dedicated server plan, on our website as listed below: * Shared Hosting [https://www.hostnine.com/hosting/shared/] - Personal, Business and Enterprise plans...
Your hosting plan will automatically renew every billing cycle (normally month-to-month). To ensure renewal, all you need to do is pay for the hosting starting when your invoice is created - we send our invoices 10 days before they are due. You can vi...
We are unable to accommodate requests to change the server on which your account is presently hosted. We continuously monitor them for performance issues to make sure your site and info is available whenever you need it. If you are experiencing downtime...
If you want to start completely over with your account, there are several ways this can be accomplished depending on what exactly you want to reset. _NOTE: make sure to absolutely create a backup [https://kb.asmallorange.com/customer/portal/articles/sea...
Obviously the best way to restore a site is to have a recent working backup. But sometimes, for whatever reason, you don't have one, or the backup file you have does not contain what you are trying to recover. There still may be a way to get at least some...
To suspend or unsuspend an account in WHM: * Log into WHM [http://kb.asmallorange.com/customer/portal/articles/1603064] * From Account Functions in the left-hand side menu click 'Suspend/Unsuspend an Account' On this page you will see two boxes...
To terminate an account in WHM : * Log into WHM [http://kb.asmallorange.com/customer/portal/articles/1603064] * From the Accounts Functions section in the left-hand sidebar click 'Terminate Account' The following page will show you two boxes: o...
_Need bandwidth? Thinking about upgrading?_ SHARED HOSTING If you exceed your bandwidth in a given month, your site will be disabled with a 'bandwidth exceeded' notice. This notice will remain until you upgrade to a package with more bandwidth, or unti...
To upgrade and downgrade an account in WHM : * Log into WHM [http://kb.asmallorange.com/customer/portal/articles/1603064] * In the Account Functions section in the left-hand sidebar click 'Upgrade/Downgrade' The following page will show two box...
You can grab a list of all the hosting accounts you currently manage in a given WHM account. To get started: * Access and log into your WHM account by entering any of the URLs listed below, in your browser's address bar: * http://yourIPaddress/wh...
To view the bandwidth usage for your domain: * Log into your WHM Control Panel * Click 'View Bandwidth Usage' on the left-hand side of the screen in the Account Functions section The following page will display the currently hosted domains and subd...
To view the bandwidth usage for your domain: * Log into your WHM Control Panel * Click 'View Bandwidth Usage' on the left-hand side of the screen in the Account Functions section The following page will display the currently hosted domains and subd...
Load expresses how many processes are waiting in the queue to access the computer processor. This is calculated for a certain period of time, and the smaller the number the better. We consider a load value under 10 to be acceptable. WHY IS MY SERVER LOA...
Typing your domain name in your browser and not seeing what you expect can be quite upsetting! There is typically no cause for alarm, as many issues that cause your website to be down are easy to identify and resolve. If your site isn't appearing when exp...
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