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_Q: Why did my credit card get automatically charged?_ By default, your account is automatically renewed at the beginning of the next billing period to avoid service interruptions. This was specified in the Terms and Conditions [http://asmallorange.co...
THE CCPA: WHAT YOU NEED TO KNOW AND HOW A SMALL ORANGE HELPS YOU COMPLY The CCPA, which is short for the California Consumer Privacy Act [https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201720180AB375], is a law designed to enhance ...
Our refund policy is pretty simple. We stand by what we do! Here is a link to our full Terms of Service [http://asmallorange.com/terms/]. A Small Orange offers a ninety (90) day money back guarantee on shared web hosting, reseller packages, Cloud VPS an...
A Small Orange is located in the United States, and therefore is subject to U.S. Copyright Laws [http://www.copyright.gov/title17/] protecting copyrighted works. ‚Äč Copyright law can be complex. This article is not by any means a legal guide to copyright...
If you're having trouble with your site(s) during our migration process, we apologize profusely! We try to manage migrations in a way that has as little effect on customer's sites as possible. * We always email customers via their email address on th...
WHAT IS THE GDPR? GDPR is short for the General Data Protection Regulation that goes into effect on May 25, 2018. It was passed by the European Parliament to create a harmonized data privacy law across member states of the European Union (EU). Its purpos...
If the content is legal, and you're allowed to distribute it, we'll host it. If it's not legal, then we can not provide hosting services to you, unfortunately.
REPORTING COPYRIGHT INFRINGEMENT? It is our policy to respond to clear notices of alleged copyright infringement. The United States Digital Millennium Copyright Act (DMCA) specifies very detailed procedures that must be followed concerning allegations of...
There are new, as of December 2013, regulations and procedures for ICANN [http://www.icann.org/]'s Registrar Accreditation Agreement. VALIDATING REGISTRANT EMAIL ADDRESSES Starting in January 2014, the registrant contact will need to be validated upon ...
You are allowed to host mp3 files, but you may not host any files with a copyright belonging to someone else, unless you have the owner's written consent. IF YOU ARE ON A SHARED ACCOUNT, we do not offer temporary disk space upgrades; you would just upgr...
Below are commonly asked questions regarding acceptable content for websites hosted with A Small Orange. For more information, we recommend reviewing the Acceptable Use Policy [http://asmallorange.com/legal/terms/] under our Terms of Service. DO YOU ALL...
From the Terms of Service: _While A Small Orange Software attempts to keep regular backups of data stored on our systems, A Small Orange Software does not guarantee the existence, accuracy, or regularity of its backup services and, therefore, the custom...
We offer non-profit organizations a FREE TINY OR SMALL SHARED HOSTING PLAN. Any other shared plan can be discounted $5 a month, in lieu of the option above. We do not offer a discount or free domains, however. Get in touch [http://asmallorange.com/suppo...
In an effort to better engage with our customers, A Small Orange is active on Facebook [https://www.facebook.com/asmallorange], Twitter [https://twitter.com/asmallorange], in various web hosting forums, and on various blogs. This article was written to gi...
Please see A Small Orange's Data Request Policy [https://asmallorange.com/legal/data_request/] for further information about A Small Orange's handling of formal legal requests for the release of customer account records.
As a non-EU supplier of electronically-supplied services we are required to account for VAT on these services provided to EU non-business customers as a result of the VAT place of supply rules contained in Council Directive 2006/112/EC on the common syste...
We currently accept Mastercard, Visa, Discover, American Express, PayPal, checks (personal or business), and money orders. If you wish to pay via check or money order, please send payment to: A Small Orange 720 Brazos St Suite 120 Austin TX 78701
We monitor all resource usage on Shared and Reseller plans. The limitations for each of our hosting options are explained in detail below. This info will help you become familiar with our resource limits and give you more info about checking on your usage...
A Small Orange requires DMCA notices to be filed via fax or letter. The complaint must include full contact information in the complaint (including phone number). We will call and verify. Email (unless digitally signed by a verified and trusted third part...
PayPal Subscriptions are a great way to set up recurring payments without a credit card. PayPal Subscriptions are a recurring billing feature, allowing your PayPal account to schedule payments to be sent automatically on a fixed schedule. SETUP A PAYPAL...
If you want to have a website where you allow visitors to upload and share movies, audio files, or images (file sharing), then you will need to purchase a VPS or Dedicated Server plan. Such file sharing is not allowed on our Shared and Reseller Hosting ...
In accordance with the sanctions programs administered by the U.S. Department of the Treasury, A Small Orange is prohibited from doing business with anyone from certain countries, including Cuba, Iran, North Korea, Sudan and Syria, or with Specially Desig...
GENERAL POLICIES REGARDING LIMITS We do not have a limit to the number of visitors. However, there is a physical limit our network can handle. There is no way to determine the maximum number of visitors your site can sustain. Each site is different and...
Oh no! We hope your site hasn't been hacked, but if it has... no fear. There are some things you can do to help re-secure your site and get it up and rolling. Check out the selections below and follow the most applicable directions to your case. If you ha...
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