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Knowledgebase : Domains & DNS
   


WHAT IS A NAMESERVER? A Nameserver (sometimes called a DNS server) is what translates a domain name or computer hostname to an IP address, which is a numeric pointer that identifies a computer on the Internet. Each computer/server etc. has an IP address ...
To find your IP address, simply go to this handy-dandy page: http://asmallorange.com/ip/ [http://asmallorange.com/ip/].
For this guide, we're going to demystify WordPress a little bit and show you how easy it is to move a WordPress installation from your current host to A Small Orange. You'll gain an understanding of the basic components of WordPress and see how moving the...
THE BASICS You can have multiple domain names share the space on your cPanel account. It works like this: Your primary domain, MAINDOMAIN.COM, uses the directory ~/PUBLIC_HTML for its website files. Your first add-on domain, EXAMPLE.COM, uses the dire...
ICANN (Internet Corporation for Assigned Names and Numbers) regulates domain registrations and sets prices. See our knowledgebase article about ICANN [https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/294/33/icann-registrar-accreditation...
_WHAT IS A SUBDOMAIN, YOU SAY?_ Well... Say you have a domain name 'example.com'. A subdomain would look like 'sub.example.com'. _NOTE: where 'example.com' is your site URL. _ The domain name system is a hierarchy of names, and include hostnames and ...
DEFAULT DNS ZONE The default DNS zone will likely look similar to the below picture though the IP address in the Record column will likely differ, as will the domain ('hello.com' will be substituted with your domain name.) RECORD OVERVIEW The Advanced ...
If you just registered a domain, and either due to error or otherwise, you need to cancel or change it, you, SOMETIMES can. Here's the scoop... Normally, when you purchase a domain name, it's all yours for a year and can't be canceled. If, for some reas...
So you want to change you domain name or primary domain on your account, eh? Well, we can certainly help facilitate that. First, though, take a look at the pre-change checklist and useful information below to help prepare you for the domain change. PRE-...
A domain name is an important part of your website's online presence. It's how potential visitors will remember you! See below for some tips and tricks on choosing your very own domain name. WHAT IS A DOMAIN NAME? The internet is a network of computers...
CONVERT EXISTING NAMED TO NSD NSD is an open-sourced server program for the Domain Name System (DNS). cPanel version 11.24 included NSD integration. NSD is a lightweight, fast alternative to BIND. It may be ideal for low-memory VPSes. Take a look at th...
Like a letter in the post office, an address or coordinate is needed to locate a website in the world of the internet. A domain name system, also known as DNS, is the internet's answer to the Post Master. This article will explain the various parts of DNS...
Q. How do I renew my domains? A. Login to your billing account [https://customers.asmallorange.com/] and click MY INVOICES under QUICK LINKS. The next step will require you to click the red UNPAID icon next to the domain renewal invoice.  Once the invoi...
If you're having trouble with your site(s) during our migration process, we apologize profusely! We try to manage migrations in a way that has as little effect on customer's sites as possible. * We always email customers via their email address on th...
In the welcome email we send to all new customers there is a noted Server IP address. If you're a shared customer, that MAY NOT be the IP address of your actual server. It's super easy to find the IP address of your server (for most shared, VPS, business ...
Most operating systems and DNS clients will automatically cache IP Addresses and other DNS results to speed up subsequent requests to the same hostname. Sometimes bad results will be cached and therefore need to be cleared from the cache in order for you ...
See below for some (or all) of the things that need doing, depending on the extent you want to use it. * Set up your MX records (to receive email) to the following: _NOTE: see our instructions on how to edit MX entries here [https://kb.asmallorange....
CAN I HIDE MY WHOIS INFORMATION? ICANN rules and regulations for the domains registered through ASO require accurate and updated contact information for all registered domains. This has been a long-standing policy from the InterNIC and Network Solutions ...
Yes, it is possible to host more than one domain on your account. You can do so right from cPanel. Find out more in our All About Subdomains article [http://kb.asmallorange.com/customer/portal/articles/1603070]. * For HOSTING MULTIPLE DOMAINS that go...
If the DNS for your hostname is not set up correctly, you may receive an email saying something similar to this: > _Your hostname (srv.yourdomain.com) could not be resolved to an IP > address. This means that /etc/hosts is not set up correctly, and/or >...
There are new, as of December 2013, regulations and procedures for ICANN [http://www.icann.org/]'s Registrar Accreditation Agreement. VALIDATING REGISTRANT EMAIL ADDRESSES Starting in January 2014, the registrant contact will need to be validated upon ...
We know that it can be very frustrating when you're trying to load your site and it runs slowly! There are a few things to consider when trying to determine what could possibly be causing it to act sluggishly. 'Slow' is a relative term. What may seem sl...
Q: I got a letter about renewing my domain from Liberty Names of America... is this legit? ​A: NO! Do not send money to Liberty Names of America, as it is a scam. Sending them money will no renew your domain. If you registered your domain with us, it...
_This Guide Is Intended For Those Who Have ALREADY PURCHASED A Custom Domain Name. If You Have Not Yet Purchased A Custom Domain, You Will Need To Do So, And With A domain Provider Who Can Offer You FULL DNS SERVICES With Your Domain Hosting Account.......
_NOTE: this guide can help you move your WP out of any kind of subdirectory, not just the Softaculous default "wp"._ By default, Softaculous will install your WordPress into a subdirectory called 'wp'. In order to move it up one level or to any other su...
When registering a .us domain with A Small Orange, you'll come across a few settings that may not be very clear just by looking at them. ​You'll arrive at a screen that looks something like this: Here is a list of the different Nexus codes to choose fr...
The PING command is used to test the connection and latency between two network connections. The PING command sends packets of information to a specified IP Address and then measures the time it takes to get a response from the specified computer or devic...
We recommend that you change the nameservers [https://kb.asmallorange.com/customer/portal/articles/1603103] for your domain to the ones we provide so that our servers can automatically manage your DNS [https://kb.asmallorange.com/customer/portal/articles/...
HELP! MY DOMAIN EXPIRED! WHAT DO I DO? You'll need to contact your Registrar and be sure you've made your payment for the Domain Registration. If ASO registered your domain name, you'll need to submit a ticket [1] to Billing. Links: ------ [1] htt...
If your domain expired and you need to re-register it you will need to contact your registrar to be sure you've made your payment for the domain registration. If A Small orange registered your domain name, please open a chat with a Live Support agent [h...
CAN I REGISTER A NEW DOMAIN WITH ASO Absolutely. A Small Orange uses a partner Registrar to register new domains. You can register a new domain when signing up for new service. Existing customers can register a domain and use it as a parked domain o...
You can absolutely register a new domain for your website with us! You can do so while signing up for new service with us. Existing customers can register a domain and use it as a parked domain on their existing account. They can also register a new domai...
Should you register your domain with the same people that host your website? The answer depends on who you talk to and what their opinion (or previous good/bad experience) is. Many people prefer to keep control of their domains with a central registrati...
The answer depends on who you talk to and what their opinion (or previous good/bad experience) is. Many people prefer to keep control of their domains with a central Registration service independent of their hosting providers. This is very useful for tho...
If you received an email entitled 'Upcoming Domain Renewal Notice' asking to renew your domain, but don't know what next steps to take READ ON! RENEW YOUR DOMAIN If you get a domain renewal email you can renew your domain: * Log in to your Custome...
In computing, traceroute is a computer network diagnostic tool for displaying the route (path) and measuring transit delays of packets across an internet protocol (IP) network. Depending on your OS (Operating System), either of the instructions will ena...
Wildcard subdomains allow users of a domain-based WordPress multisite network to create new sites on demand. In this type of network each new site has its own subdomain, and the wildcard configuration means that those subdomains do not have to be configur...
_NOTE: if you have a Shared hosting account, please contact Support for help setting this up. __If you have a VPS, Dedicated Server, or are a Reseller, follow the instructions below._ To set up Microsoft Office 365: * Log in to W [https://kb.asmall...
​​First you need to log in to Windows Live Admin Center [https://domains.live.com/]. There, in the Mail section you will see the MX record to which you should point your domain. The MX record is listed under MX RECORD CONFIGURATION and should be similar...
In order for people to find your website, you will need to configure DNS and set nameservers. You can either use our nameservers, or you can use third-party name servers. Either way, you would need to configure them so your domain works with your A Small ...
This guide will walk you through setting up a SPF record for your Google Apps mail. In order to create a SPF record for your domain, you would have to log in to cPanel, then navigate to Advanced DNS Zone Editor. If you have more than one domain on your ...
If you have a VPS or Dedicated Server, you likely want to use it for your DNS as well! We can help you with that. See the below instructions to learn how. _Note: editing your DNS zones can greatly change or break your website. BE CAREFUL._ Resellers an...
You can now temporarily preview your website before DNS has been pointed to our servers via a simple little URL. Go to HTTP://SERVER.ASOSHARED.COM/~USERNAME​ (where 'server' is your actual server and 'username' is your actual username). Ta da! Preview p...
We have disabled temporary preview URLs due to ongoing issues with users stealing bandwidth and concealing content behind other users' domains. If you need to preview domains before DNS has been pointed to our servers, you can setup an entry in your compu...
WHAT IS A TOP LEVEL DOMAIN (TLD)? A top-level domain (TLD) is one of the domains at the highest level in the hierarchical Domain Name System of the Internet. The top-level domain names are installed in the root zone of the name space. For all domains in ...
PRE-TRANSFER CHECKLIST Before transferring your domain name, please be sure your domain meets the following requirements: * The domain is older than 60 days from its original registration date * The domain has not been transferred in the last 60 da...
If your domain name isn't resolving to the server (like if you go to your domain in your browser and it doesn't take you to the correct server), you may be experiencing one of a cavalcade of possible issues. This guide will walk you through some troublesh...
WHAT IS A REGISTRAR LOCK? If you have a .com, .net, .org, .name or similar domain name, the REGISTRAR LOCK IS A BLOCK PLACED AT THE REGISTRAR LEVEL TO PREVENT PEOPLE FROM TRANSFERRING THE DOMAIN NAME UNINTENTIONALLY. You must log in and remove the lock p...
If you registered a domain with a non-ASCII character set [http://terpconnect.umd.edu/~zben/Web/CharSet/htmlchars.html], cPanel will give you an error if you try to add it to your account as an add-on or parked domain. But that's okay. There's a workaro...
Domain names are managed through several regional domain registries. When you register a domain, you assign it a generic three letter domain called a top level domain (.com, .net, etc) or a country code three letter domain (.uk, .gs, .us, .fr, etc). Each ...
AN EPP CODE IS A UNIQUE IDENTIFIER USED BY REGISTRARS THAT ONLY THE REGISTRANT CAN ACCESS. It is specifically used for domain transfers, to verify that the registrant authorizes the transfer. When you're transferring your domain over to A Small Orange you...
I bet you've seen this warning at the top of your Wordpress dashboard before. It's easy to ignore, but there are several really important reasons NOT to ignore it. WordPress, just like any other software on your computer, needs to be updated regularly. Un...
The document root is the folder where the website files for a domain name, your website, are stored. Since cPanel allows for multiple domain names (add-on domains [https://kb.asmallorange.com/customer/portal/articles/1603455] AND subdomains [https://kb.as...
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