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Knowledgebase : cPanel
     
LOGGING INTO YOUR CPANEL ACCOUNT Instructions on how to access your cPanel and Customer Area are emailed to you when your account is provisioned. Follow the instructions and get in touch [1] if you have any issues. If you have lost the email with the ...
For this guide, we're going to demystify WordPress a little bit and show you how easy it is to move a WordPress installation from your current host to A Small Orange. You'll gain an understanding of the basic components of WordPress and see how moving the...
PHP 5.5 [1] is available to ALL of our customers. We maintain PHP 5.5 as part of our standard web application stack available to our customers which includes PHP 5.3, as the default PHP processor, and PHP 5.4 along with the latest PHP 5.5 as alternate ...
LOG INTO YOUR CPANEL ACCOUNT Instructions on how to access your cPanel and Customer Area are emailed to you when your account is provisioned. Follow the instructions and hop into LiveChat [https://chat.asmallorange.com] if you have any issues. If you hav...
THE BASICS You can have multiple domain names share the space on your cPanel account. It works like this: Your primary domain, MAINDOMAIN.COM, uses the directory ~/PUBLIC_HTML for its website files. Your first add-on domain, EXAMPLE.COM, uses the dire...
WHAT IS FILE MANAGER? The File Manager allows you to manage your site through HTML, rather than an FTP tool or other third-party application, while logged into your cPanel account. You can upload, create or delete files, organize files in folders, and ch...
WHAT IS WEB DISK? Web Disk [http://docs.cpanel.net/twiki/bin/view/AllDocumentation/CpanelDocs/WebDisk] (also known as WebDAV) is a drag-and-drop interface in cPanel which allows you to access your website's files as if it were a local drive on your compu...
Permissions can be very important when it comes to hosting your website. Permissions can allow our server computer to write and edit your files. Along with that, some files need to be protected from writing and editing, as a security measure. You can chan...
You can make changes to your email account through cPanel or webmail. The instructions below will guide you through changing your email password via either method. CHANGING YOUR EMAIL PASSWORD THROUGH WEBMAIL The email account owner can use this method...
Let's say you're developing a script on your PC at home, and you need to connect to your database remotely using a MySQL admin program. No problem. This procedure is a little quirky, but here are the steps to grant remote access to your database. _NOTE: i...
You can redirect your website's visitors from a source URL to a target URL with any of three different commonly used methods. For instance, if you want to direct your customers who would normally hit 'www.example.com' to 'www.examples.com', you would set ...
Cron jobs run scheduled commands at specific times. The Cron Jobs tool in cPanel is helpful for setting up automated maintenance and other unmanned server duties. _Note: you need to have a good knowledge of Linux commands before you can use cron jobs ef...
Preparing The Python Environment The first thing we need to do is set up a local Python environment. For this we'll be using VirtualEnv, which is commonly used to isolate Python environments. This tutorial will require SSH access to your account, whic...
Preparing The Python Environment The first thing we need to do is set up a local Python environment. For this we'll be using VirtualEnv, which is commonly used to isolate Python environments. This tutorial will require SSH access to your account, whic...
You can easily delete a website backup from within your cPanel account with Softaculous. To delete a website backup: * Log in to your cPanel dashboard [http://kb.asmallorange.com/customer/portal/articles/1603418] * Click Softaculous App Installer...
WHAT IS HOTLINKING? Hot link protection prevents other websites from directly linking to files and pictures on your website and only allows them to link to file types that you don't specify. If you have a lot of desirable images, for instance, on your si...
Processing stats and logs is resource-intensive. Sometimes, if the processor load is high or if there is too much memory usage, the virtualization software will kill off a running process to keep your VPS within it's resource limits. UPDATING MANUALLY ...
In the welcome email we send to all new customers there is a noted Server IP address. If you're a shared customer, that MAY NOT be the IP address of your actual server. It's super easy to find the IP address of your server (for most shared, VPS, business ...
If you want to share a web file with friends or the public, you first need to determine the path of the file. If you don't already know the path you can find that in cPanel or via your FTP client. FILES ON THE PRIMARY DOMAIN To determine the URL for fi...
If you're having trouble connecting to your email account, or you're setting it up in your mail client for the first time, there's an area in cPanel that lists exactly what mail settings you should use for the account! Here's how to find it: * Log in...
If you want to be notified when your account gets close to your usage limits: * Log in to your cPanel account and click Update Contact Info in the Preferences section * Input your email address and select the following options: * Send notifi...
cPanel's default partition size for /tmp is 512 MB, which in some cases can very small for your uses. The /tmp partition on cPanel servers, assuming it was the one cPanel created and not one you did yourself, is a file-based partition that can easily be r...
INSTALL GHOST WITH SOFTACULOUS If you want to install a fresh instance of Ghost on your cPanel account you can do so very easily with Softaculous [https://kb.asmallorange.com/customer/portal/articles/1603142]. Softaculous is an auto-installer for cPanel ...
A full cPanel account backup creates a single file with all of your website files, databases, email accounts, cPanel configuration, Softaculous installation data, and more. This single file can be uploaded to any cPanel server and restored so that the acc...
You can now modify the PHP version on your domain super easily, if you're a current Shared hosting customer, with the PHP Selector module in cPanel. WITH PHP SELECTOR WHAT IS PHP SELECTOR? PHP Selector resides in your cPanel dashboard. You can modify ...
MySQL [http://en.wikipedia.org/wiki/MySQL] is the world's most widely used open-source relational database management system that runs as a server providing multi-user access to a number of databases. It is named after co-founder Michael Widenius's daught...
WE CURRENTLY PROVIDE A FULLY MANAGED SERVICE FOR CPANEL-BASED CENTOS SERVERS ONLY. Although we do provide other operating systems on our Cloud VPS and Dedicated servers like Windows or other Linux distributions (Debian, Ubuntu, etc.), we do not provide su...
To change your cPanel password: 1. In your browser's address bar, navigate to yourdomain.com/cpanel 2. Underneath the blue Login button, click "Reset Password" 3. On the next screen, enter in your username and click the blue button to reset your pa...
Sometimes, you need to restart Apache (after making a configuration change) or your POP3 service is not working properly. WHM has some quick links to restart services, but what if cPanel needs to be restarted? SSH INTO YOUR SERVER USING AN SSH CLIENT (P...
This is a quickstart guide to getting your new VPS up and rolling. VERIFY SETTINGS First, you need to verify settings in your WHM... use this Basic cPanel & WHM Setup page as your guide. If you have questions about how to login to WHM check out this ar...
Koken [http://koken.me/] is a free website publishing system developed for photographers, designers and creative DIYs. PREP THE SYSTEM FOR KOKEN * Download the latest version of Koken from the website at http://www.koken.me [http://www.koken.me] *...
Each database you use on your account needs to have a distinct name. Each database you connect to needs a database username assigned to the database so your scripts/website can connect to it. For this document, we'll assume you have the domain name EXAMPL...
Hidden files and folder names on your site start with a dot (.). For example, '.htaccess', '.htpasswd' or '.bashrc'. When using File Manager [https://kb.asmallorange.com/customer/portal/articles/1824685], you cannot see hidden files and folders unless y...
USING SITELOCK FOR YOUR DOMAIN The SiteLock icon resides in the Special Offers section of cPanel. Clicking the SiteLock icon will take you to the Tools page, where you can either enable SiteLock for a domain, access the SiteLock dashboard, or change/upda...
SITELOCK EXPERT TECHNICIANS SiteLock has a dedicated support staff that specializes in your site's security and supporting the SiteLock product itself. You may find that you need someone with direct access to the alerts, messages, scans, or account infor...
Skeleton directories are remarkably useful to set configurations on new cPanel accounts. This page tells you the location of the folder to place files for your clients via WHM. Any files in the skeleton directory will automatically be uploaded to each new...
Customers are responsible for their own backups and web content and should make their own backups for extra protection. A Small Orange encourages customers to have an automated weekly or monthly backup, daily backups are not permitted. Our backups are pro...
Stat programs generally analyze a server's log file, which stores information on every single visitor, to gather information such as unique views, hits from search engines, total bandwidth used when, and more useful information. In cPanel, there's AWStats...
We are happy to inform you that we will be upgrading your account to the newest version of cPanel. Along with this update, your dashboard will automatically be switched to the newest theme for cPanel, "Paper Lantern", as x3 is no longer supported by cPane...
TRANSFERRING A CPANEL ACCOUNT FROM ANOTHER SERVER TO YOUR VPS * Log in to WHM [http://kb.asmallorange.com/customer/portal/articles/1603064] _NOTE: do not create the cPanel account first!_ * Navigate to Transfers, in the left-hand side menu * ...
WHAT IS PHP.INI? The php.ini file is where you declare changes to your PHP settings. You can use the default settings for the server, change specific settings by editing the existing php.ini, or create a new text file and name it php.ini. There are sev...
This article is intended for customers who already have a SiteLock account. If you have questions regarding the SiteLock dashboard or website, please check out our Getting Started with SiteLock [1] article. What Is The SiteLock Trust Seal? The S...
This article is intended for customers who already have SiteLock and want to begin using their account. If you have questions regarding the SiteLock dashboard or website, please check out our Get Started with SiteLock [https://kb.asmallorange.com/custom...
You can check the amount of disk space you've used, or how much bandwidth you're currently consuming, right from cPanel. VIEW DISK SPACE USAGE * Log into cPanel [https://kb.asmallorange.com/customer/portal/articles/1603418] * Click Disk Usage, f...
This article is intended for customers who already have a SiteLock account. If you have questions regarding the SiteLock dashboard or website, please check out our Get Started with SiteLock [https://kb.asmallorange.com/customer/portal/articles/1603620-g...
cPanel [http://cpanel.net/] is the control panel system used by A Small Orange. It includes both the cPanel control panel and the WebHost Manager reseller and server management interface. cPanel has features such as: * WebMail [https://help.asmalloran...
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