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Knowledgebase : Getting Started
     
LOGGING INTO YOUR CPANEL ACCOUNT Instructions on how to access your cPanel and Customer Area are emailed to you when your account is provisioned. Follow the instructions and get in touch [1] if you have any issues. If you have lost the email with the ...
WHAT IS A NAMESERVER? A Nameserver (sometimes called a DNS server) is what translates a domain name or computer hostname to an IP address, which is a numeric pointer that identifies a computer on the Internet. Each computer/server etc. has an IP address ...
Don't know where to start with Ruby on Rails? We've got you covered! _NOTE: you will need SSH access to use Ruby on Rails, which is not enabled by default. If you have trouble logging in simply file a support ticket [http://www.asmallorange.com/esupport...
This article is intended for customers who already have SiteLock and want to begin using their account. SHARED HOSTING/CPANEL * Log in to cPanel [https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/565/10/access-your-cpanel-account] ...
WHAT IS WHM (WEB HOST MANAGER)? Web Host Manager, or WHM, is a powerful program that allows administrative access to the back end of cPanel. Reseller accounts get basic WHM. Dedicated Servers and VPS accounts get root WHM (also called rWHM), which has...
Below are a list of some of the most important login URLs you will need to manage your domain and hosting accounts. _NOTE: the examples below assume your domain name is example.com, the IP address of your server is 1.2.3.4, and the actual server you are...
By default, email is not configured for new accounts on A Small Orange's servers. You can create email addresses for each account you wish to use, however. _NOTE: the following examples assume your domain name is called 'example.com' and your cPanel...
This guide is intended as a basic introduction of Advanced Policy Firewall (APF) and Brute Force Detection (BFD). For more detailed information, feel free to contact A Small Orange and we'll be glad to help you. See the end of the article for links to the...
THE BASICS You can have multiple domain names share the space on your cPanel account. It works like this: Your primary domain, MAINDOMAIN.COM, uses the directory ~/PUBLIC_HTML for its website files. Your first add-on domain, EXAMPLE.COM, uses the dire...
THE LOWDOWN​ You've registered 'example.com' and signed up with ASO. But, you also have 'example.net' and 'example.us', and you want them to all point to the same site. You can achieve that with parked domains! * Log in to your cPanel account * ...
_WHAT IS A SUBDOMAIN, YOU SAY?_ Well... Say you have a domain name 'example.com'. A subdomain would look like 'sub.example.com'. _NOTE: where 'example.com' is your site URL. _ The domain name system is a hierarchy of names, and include hostnames and ...
Confused about the difference between Webmail, POP3, IMAP and SMTP? No fear, read on... _NOTE:__ the examples here assume you have example.com as your domain name._ WEBMAIL If you're relatively new to using email, or new to having your own domain and...
If you're having issues with your site, and can't figure out what's going on, it's often best to check that your nameservers were set up correctly. CHECK THE NAMESERVERS AND IP ADDRESSES FOR A DOMAIN Nameservers [https://help.asmallorange.com/index.php...
The browser's cache temporarily stores images, scripts, and other parts of websites you visit in order to speed up your browsing experience. This article describes how to clear the cache. To clear your cache on your GOOGLE CHROME browser: * Click t...
Also known as a landing page or an under-construction page, a one-page site is the perfect solution for a temporary place holder OR as an efficient single page website. The site could tell visitors that your real site is coming soon, and list any importan...
PACKAGES AND ACCOUNTS PACKAGES While not required, each domain you want to host should have an account package assigned to it. This sets limits such as disk space, bandwidth, number of add-on domains, etc. This is used primarily for hosting customer sit...
The WEB HOST MANAGER (WHM) [HTTPS://HELP.ASMALLORANGE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/377/1/WHM-OVERVIEW] is the account management panel that allows the hosting provider to manage their customers' accounts (for Resellers). Creating new accounts...
While not strictly required, it is considered good practice for your application to live outside of your web root. For this tutorial, we'll be calling our account 'user' and our application 'myapp'. First, prepare our application for use with the server...
A Small Orange recommends using WinMTR freeware to generate a traceroute to send to A Small Orange; this solution is perfect for PCs. For directions on how to use WinMTR, please see the following article: * How to Use WinMTR [https://help.asmallorange...
CONTACTS can only receives email notifications for specified types of emails, and cannot login to the billing account. SUB-ACCOUNTS receive email notifications for specified types of emails, can login to the billing account, and can only access what permi...
We know that it can be very frustrating when you're trying to load your site and it runs slowly! There are a few things to consider when trying to determine what could possibly be causing it to act sluggishly. 'Slow' is a relative term. What may seem sl...
SOME PRE-MOVE TIPS There are a few things you need to think about as you prepare to leave your old web host and move/create your website(s) here at A Small Orange: * Any permanent records you need from your old host should be screen captured or prin...
WHAT IS WHM (WEB HOST MANAGER)? Web Host Manager, or WHM, is a powerful program that allows administrative access to the back end of cPanel. Reseller accounts get basic WHM. Dedicated Servers and VPS accounts get root WHM (also called rWHM), which has fe...
It's easy to get overwhelmed when you're starting a new website. You snag a cool domain, get hosting set up and BOOM, now you have to actually get a site up on the web. Uh oh. If you've never created a webpage before, maybe paying for a designer to do i...
When you encounter an issue and get in touch with us, sometimes it's hard for us to replicate or see exactly what you're going through. We know this can be frustrating! You may be asked to provide a screenshot to help us better assist you. Screenshots, al...
When registering a .us domain with A Small Orange, you'll come across a few settings that may not be very clear just by looking at them. ​You'll arrive at a screen that looks something like this: Here is a list of the different Nexus codes to choose fr...
WE CURRENTLY PROVIDE A FULLY MANAGED SERVICE FOR CPANEL-BASED CENTOS SERVERS ONLY. Although we do provide other operating systems on our Cloud VPS and Dedicated servers like Windows or other Linux distributions (Debian, Ubuntu, etc.), we do not provide su...
The Refer-A-Friend Program [1] is a brand new feature that we're excited to roll out to you! You can get a 15% credit to your account JUST for referring a friend to our services. Here's how it works... * Log into your Customer Area * Scroll...
As a non-EU supplier of electronically-supplied services we are required to account for VAT on these services provided to EU non-business customers as a result of the VAT place of supply rules contained in Council Directive 2006/112/EC on the common syste...
The following is a list of commonly used ports that that we use here at ASO. CPANEL cPanel 2082 (SSL 2083) WHM 2086 (SSL 2087) Webmail 2095 (SSL 2096) Webdisk 2077 (SSL 2078) EMAIL POP3 110 (SSL 995) IMAP 143 (SSL 993) SMTP 25 26 465 587 (SSL a...
If you're having problems logging into cPanel, WHM or webmail, there may be a firewall in place that is blocking your access. Don't worry! Just use the proxy connections instead! Our name servers (or name servers which resolve to your A Small Orange ser...
Propagation is the process of updating a domain with new nameserver (DNS) information across all the servers and computers in the world via the internet. Until the propagation process is complete, a domain and its emails will not work consistently. DO I...
PREPARATIONS You will need to prepare your FTP credentials in order to publish your website on A Small Orange's servers. These can be found in the Welcome email you received from us. If you do not have it anymore, you can open a support ticket by emailin...
To change your cPanel password: 1. In your browser's address bar, navigate to yourdomain.com/cpanel 2. Underneath the blue Login button, click "Reset Password" 3. On the next screen, enter in your username and click the blue button to reset your pa...
We offer a full WHM with root access for VPS and dedicated owners. WHM users can: * create, delete, and suspend cPanel accounts * manage and monitor your sites (password resets) * access all of your domains' DNS zones * configure your o...
RSS (Really Simple Syndication) feeds provide news headlines, brief article descriptions and links in an xml file that is automatically updated whenever those headlines change. This allows you to receive notification of new content in your own environment...
We have several types of hosting, and the hardware specifications for your server will depend on which type of hosting you have. Our specifications for Shared, Reseller, Wordpress, Cloud VPS, Clementine Managed and Dedicated Servers are listed below. WH...
WHAT IS SHARED HOSTING? Shared hosting refers to creating a website that resides on the same server as other websites. Your created website is placed or "sits" on a part of the server. The server's resources, storage space, internet bandwidth, and memory...
Stat programs generally analyze a server's log file, which stores information on every single visitor, to gather information such as unique views, hits from search engines, total bandwidth used when, and more useful information. In cPanel, there's AWStats...
WHAT IS A TOP LEVEL DOMAIN (TLD)? A top-level domain (TLD) is one of the domains at the highest level in the hierarchical Domain Name System of the Internet. The top-level domain names are installed in the root zone of the name space. For all domains in ...
PRE-TRANSFER CHECKLIST Before transferring your domain name, please be sure your domain meets the following requirements: * The domain is older than 60 days from its original registration date * The domain has not been transferred in the last 60 da...
This article will cover the following information: * Life Cycle of a Domain * Domain Registration * Domain Order Validation * Active Domains * Domain Registration Renewal * Domain Expiration * Domain Redemption * Pending Deletion * Dom...
WHERE YOUR FILES RESIDE For most of our customers, what you see when logged into your FTP account is located at /HOME/_USERNAME_/. However, this is not always the case for every server. For some customers on specific servers the files are located in /HOM...
Domain names are managed through several regional domain registries. When you register a domain, you assign it a generic three letter domain called a top level domain (.com, .net, etc) or a country code three letter domain (.uk, .gs, .us, .fr, etc). Each ...
A VPN is a virtual private network. It enables a computer or network-enabled device to send and receive data across shared or public networks as if it were directly connected to the private network, while benefiting from the functionality, security and ma...
CLOUD VIP BOOST is an add-on product you can purchase within your Customer Area that allows you to receive increased CPU and disk performance for a nominal fee per month. Cloud VIP Boost improves overall performance on your virtual machine through high...
WHAT IS WHM (WEB HOST MANAGER)? Web Host Manager, or WHM, is a powerful program that allows administrative access to the back end of cPanel. Reseller accounts get basic WHM. Dedicated Servers and VPS accounts get root WHM (also called rWHM), which has...
WHAT IS WHM (WEB HOST MANAGER)? Web Host Manager, or WHM, is a powerful program that allows administrative access to the back end of cPanel. Reseller accounts get basic WHM. Dedicated Servers and VPS accounts get root WHM (also called rWHM), which has fe...
I bet you've seen this warning at the top of your Wordpress dashboard before. It's easy to ignore, but there are several really important reasons NOT to ignore it. WordPress, just like any other software on your computer, needs to be updated regularly. Un...
cPanel [http://cpanel.net/] is the control panel system used by A Small Orange. It includes both the cPanel control panel and the WebHost Manager reseller and server management interface. cPanel has features such as: * WebMail [https://help.asmalloran...
Our hosting is Linux-based, so your home directory is the entire directory which includes your 'public_html' and 'www' folders [https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/7/4/public_html-and-www-folders]. On the server, it is kn...
In some cases, we may reference the name of your server, versus the IP address or you domain. If you need to know the server you're running on, go here: http://asmallorange.com/extras/server.php [http://asmallorange.com/extras/server.php].
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