If your FTP program is not connecting properly, or connecting slowly, here are a few possible reasons why:

<ul>
	<li>
	Your firewall could be blocking it.
	</li>
	<li>
	You've mis-filled in your host name; make sure you use the IP address provided in your welcome email.
	</li>
	<li>
	Your username and password aren't the same as your control panel username and password.
	</li>
	<li>
	The path set in your FTP program for connection is incorrect; your path should be /home/YOURUSERNAME/public_html.
	</li>
	<li>
	Your passive settings are set wrong:

	<ol>
		<li>
		Open your FTP application
		</li>
		<li>
		Navigate to the FTP Options and locate Passive Mode (in Filezilla, this is located in the Transfer Mode section, available from Edit, then Settings, then FTP)
		</li>
		<li>
		If Passive Mode is selected, de-select it; If Passive Mode is&nbsp;not&nbsp;selected&nbsp;select it
		</li>
		<li>
		Try using your FTP again
		</li>
		<li>
		If this does not resolve the issue, revert back to your&nbsp;previous Passive Mode configuration and try again.
		</li>
	</ol>
	</li>
</ul>

FTP Connection Issues

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