<p>A Small Orange&nbsp;recommends using WinMTR freeware to generate a traceroute to send to A Small Orange; this solution is perfect for PCs. For directions on how to use WinMTR, please see the following article:</p>

<ul>
	<li><a href="https://www.asmallorange.com/help/article/aso-using-mtr">Using WinMTR</a></li>
</ul>

<p>If you have a Mac, please read:</p>

<ul>
	<li><a href="https://www.asmallorange.com/help/article/aso-how-do-i-run-a-traceroute-on-a-mac" rel="noopener" target="_blank">How Do I Run a Traceroute on a Mac?</a></li>
</ul>

<div class="blockquotesupport">Once you have completed the traceroute, please contact us&nbsp;to provide screenshot of the results along with the details of your problem. If you already have a support ticket open, please reply to the existing ticket for faster service.</div>

How Can I Send a Traceroute to A Small Orange

https://eig-cap-content-cdn-prod.s3.amazonaws.com/aso/img

https://help.asmallorange.com/index.php?/Knowledgebase/Article/GetAttachment/14/392234/Image/rteImages/