Knowledgebase: How-To
SiteLock Support
Posted by on 23 October 2013 09:46 AM

SiteLock Expert Technicians

SiteLock has a dedicated support staff that specializes in your site's security and supporting the SiteLock product itself. You may find that you need someone with direct access to the alerts, messages, scans, or account information related to your SiteLock account. In this instance the best thing to do is to contact SiteLock support directly for the best possible support with these issues.

You can contact SiteLock Support 24/7 via phone, live chat or email.

To contact SiteLock by phone:

  • Toll Free: (877) 257-9263

  • International: (415) 390-2500

To contact SiteLock by live chat or email visit and click the red Chat With Us bar on the left side of the screen. You will be prompted with a pop up that will ask you to provide your email and a question or short description of the issue. If you would like to include a screenshot of what you are currently seeing you can click the check box below your question. Once the form is filled out click Email Us to email your issue to SiteLock. They will respond to your promptly but if you would prefer to talk to a SiteLock agent immediately, you can click Chat With Us to start a live chat session.

Billing Questions

As a A Small Orange customer you receive up to 80% off the retail price of SiteLocks' products.There is no need to contact SiteLock for sales questions about SiteLock or to add or remove SiteLock from your account. If you still don't have SiteLock, email us to learn how to signup so you can enjoy the benefits.

If you would like to have have SiteLock removed you can contact us directly by phone, live chat or email 24/7 with your billing password and email, or other verification information, and we can assist you in getting SiteLock removed.

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