Knowledgebase: How-To
What To Do When SiteLock Finds a Vulnerability
Posted by on 23 October 2013 09:30 AM

This article is intended for customers who already have a SiteLock account.

If you have questions regarding the SiteLock dashboard or website, please check out our Get Started with SiteLock article.

If SiteLock Shows a Failed Scan

If SiteLock finds a vulnerability or failed scan your dashboard will show a failed status for the scan which found the issue. If you have email notifications turned on you will get an email notifying you of the issue. If you have email notifications turned off you can check the Messages and Alerts section at the bottom of your dashboard to see any failed scan notifications.

If you see an failed scan on your dashboard you will need to contact SiteLock's specialized support team to get the issue resolved. We will not have access to your SiteLock account and won't be able to see the reports and scans which they have performed.

SiteLock does not stop at just identifying an issue. Their team will actually fix your issues, harden your current website, and can even design and develop a secure website for your business, while maintaining ongoing security. 

To begin working to resolve an issue from a scan check the notifications for any steps to resolve less sever issues or click on Support in the top navigation bar to open a support ticket with SiteLock.

Note: if a scan fails site visitors will not be alerted to any problem. The SiteLock Trust Seal will simply continue to display the date of the last good scan of the website. If the site owner fails to rectify the problem SiteLock will remove the seal from the site and replace it with a single pixel transparent image within a few days. At no point will SiteLock display any indication to visitors that a website has failed a scan.

See also Get Started with SiteLockVerify Domain and Account Info in SiteLockSiteLock Activation and Access in cPanelUse the SiteLock Trust SealSiteLock Support

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