Knowledgebase: How-To
Verify Domain and Account Info in SiteLock
Posted by on 22 October 2013 03:49 PM

This article is intended for customers who already have SiteLock and want to begin using their account.

If you have questions regarding the SiteLock dashboard or website, please check out our Get Started with SiteLock article.

Verifying Your Domain

Verifying your information with SiteLock is a necessary step to creating a site with the SiteLock Trust Seal. This article can walk you through the necessary steps to get your domains and account information verified with SiteLock.

Note: you will be unable to verify your domain unless it is properly pointed towards your A Small Orange account. Please verify that your domain is pointed correctly before continuing with this tutorial.

To verify your domain and account information you must be logged into your SiteLock account, which you can do via cPanel. Log in to cPanel and access SiteLock:

  1. Log in to cPanel

  2. Click the SiteLock icon in the Special Offers section

  3. Click Access SiteLock directly adjacent to the domain you wish to access

    Once logged in you will be directed to your SiteLock dashboard. Verification details such as domain, phone, and address will be visible under your account name. 

To verify your domain:

  1. Click Verify Domain next to the domain you'd like to verify

  2. Click the first Click Here link in the dialog box, which will download an HTML file to your local computer

    Tip! Remember where you saved this file; it will generally default to your Downloads Folder.‚Äč 


  3. After the file is downloaded log in to cPanel

  4. Open File Manager, in the Files section of cPanel

  5. In the File Manager Directory Selecter pop-up that appears select Web Root to access your public_html directory

  6. Click the Upload button near the top of the File Manager screen

  7. From the verification selection screen that you're directed to select the HTML file from your local computer and click Okay to begin the upload

    A green status bar in the bottom right-hand side of the screen will show the progress of your upload. 

  8. Navigate back to your SiteLock dashboard to finalize verification

  9. Click Access SiteLock directly adjacent to the domain you wish to access

  10. Click Verify Domain next to the applicable domain

  11. Click the SECOND Click Here link, located at the bottom of the screen

    SiteLock will start crawling your site to find the verification file we uploaded and will successfully verify your domain. 

Note: if you are still having trouble getting your domain correctly verified double-check that all the above steps were performed correctly and that your domain is pointed correctly. If you are still unable to verify the domain, you can please contact us so we can verify the file is correctly uploaded. You can also submit a ticket directly to SiteLock using the Support link at the top of your SiteLock dashboard.

Verifying Your Phone Number

To verify your phone number:

  1. Check that the phone number is correct and then click the Resend Code link adjacent to your number

  2. Click Yes in the confirmation dialog box that appears

    You will receive a phone call from an automated system providing you with a verification code.

  3. Once you have received the verification code click the Submit Code link, adjacent to your phone number in your dashboard, and enter the provided code

Verifying Your Address

To verify your address:

  1. Check that the address is correct and then click the Resend Code link adjacent to your address

  2. Click Yes in the confirmation dialog box that appears

    You will be mailed a verification code to the listed address.

  3. Once you have received the mailed verification code click the Submit Code link, adjacent to your address in your dashboard, and enter the provided code

 

See also Get Started with SiteLockSiteLock Activation and Access in cPanelUse the SiteLock Trust SealWhat To Do When SiteLock Finds a VulnerabilitySiteLock Support



Attachments 
 
 verifydomain.png (46.44 KB)
 uploadfiles.png (15.98 KB)
 verifyingacctname.png (16.79 KB)
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