Knowledgebase: Getting Started
Getting Started with SiteLock
Posted by on 22 October 2013 12:25 PM

This article is intended for customers who already have SiteLock and want to begin using their account.

Shared Hosting/cPanel

  1. Login to cPanel
  2. Click the SiteLock icon in the Special Offers section
  3. Click Access SiteLock next to the domain you wish to access

Reseller Hosting

Directions on how to access SiteLock will be emailed to you. Get in touch if you have questions.

 

Navigation Menu

Once you are logged in, the top red bar serves as your Navigation Menu for the site. The following sections will give you a brief overview of the six links at the top.

Dashboard

The dashboard is a centralized hub for checking on the status of your domains and managing your SiteLock account. This is the page you first see when you log in, and you will use it the most.

Sites

This page will show you a list of websites which SiteLock is actively monitoring. You can also view the status of these domains as well as add new ones to your account.

Users

This page will show you a list of users which you have created along with their login email and role. If you have not created any users you will just see one user with the role of owner; this is you. You can add and remove users, which gives them limited access to view the dashboard and open support tickets with SiteLock.

Tip! Creating a user for a web designer or any other third-party software can be very useful so that they can access the Trust Seal for installation or keep up with any possible vulnerabilities of the site. Anyone with the role of 'User' will not have access to add or remove any users, domains, or features; it will only allow them to view the dashboard, acquire the Trust Seal, and open support tickets.

Settings

This page will allow you to change the security, email subscription, scan, and SiteLock SMART settings. For more information about what SiteLock SMART: The Ins & Outs of SiteLock SMART: Part I.

Account

This page will allow you to update account information for your company and billing.

Support

This page will allow you to submit a ticket directly to SiteLock. Use this to ask any questions or report an issue to them.


Navigating Your Dashboard

The following sections will give you a brief overview of the five basic features of your dashboard.

Verification Status

The top section of your dashboard shows the account name and the verification statuses of your domain, phone number, and address. The verification status of any of these three items will be indicated with either a caution sign, meaning that item is still not verified, or a check mark, meaning verification for this item is complete.

Verifying this information will allow SiteLock to ensure the best possible security of your account. Here is an article that will walk you through verifying your domain and information: Verifying Domain and Account Information.

Note: if you have multiple domains protected by SiteLock use the domain dropdown box in the upper right-hand corner of your account page to change the domain you are working with.

Security Scan Summary

The Security Scan Summary will provide you with a quick and easy rundown of your recent scans and their results. This will allow you to quickly see what has been done and pinpoint any issues with ease.

Trusted Seal Graph

The graph below the Scan Summary will provide you with a quick and easy rundown of how your seal is actually affecting your site's visitors. The more people who see your Trusted Seal will be directly related to the number of people who feel secure visiting your site. Over 70% of online customers look for a security seal before providing data to a website.

Messages and Alerts

The Message and Alerts section will display alerts and statuses for scans which have been performed.  If you have your alerts turned on in the Email Subscription section of Settings then you will have already received all these alerts conveniently to your email.

Trusted Seal Code

This last section is where you can get the code of your Trusted Seal to display on your page. You can use the dropdown menus to change the language, size and color of the seal. Once you have the preferred seal selected, click Save and copy and paste the code into the footer of your website.

If you are having trouble use these detailed instructions to install SiteLock Trust Seal: Using the SiteLock Trust Seal.

 

See also Verify Domain and Account Info in SiteLock, SiteLock Activation and Access in cPanel, Using the SiteLock Trust SealWhat To Do When SiteLock Finds a Vulnerability, SiteLock Support

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