Knowledgebase: Billing Info
Refunds for Cancelled Accounts
Posted by - NA - on 23 May 2005 06:21 PM
A Small Orange offers a ninety (90) day money back guarantee on new shared web hosting and reseller packages. No refunds are offered after the first ninety (90) days of service.

No refunds are offered on virtual private server (VPS) packages, hybrid hosting accounts, cloud hosting accounts, dedicated server packages, custom packages, setup fees, domain registrations, domain transfers, domain renewals, SSL certificates, dedicated IP addresses, advanced support fees, processing fees, or software licenses. A Small Orange reserves the right to deduct fees for value added services that may have been included in the Services at no additional fee, such as a SSL certificate, from any refunds.

Only first-time accounts are eligible for a refund under the 90 day money back guarantee. For example, if you had or still have an account with A Small Orange before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with A Small Orange. In addition, refunds are not offered for accounts that are suspended or terminated for violating this Agreement.

Refunds will be issued only to the payment method that the original payment was sent from, and may take up to one (1) week to process. Eligible payments older than sixty (60) days may require a refund via PayPal.
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