Knowledgebase: Abuse
Report Abuse
Posted by on 03 July 2012 10:57 AM
Due to the nature of abuse reports, our Abuse department must be contacted directly via ticket and resolved through the ticket process. Unfortunately the Live Chat support department may only assist in providing directions on how to submit abuse tickets, and may not directly assist with processing a ticket reporting abuse or creating a ticket on your behalf.

To report abuse, please send an email to Check out the guidelines below regarding Abuse situations. We will take prompt action based on the information included in the abuse report.

Subpoena Policy

If you wish to submit a subpoena to A Small Orange, please review the procedures outlined in our Subpoena Policy.

Spam and Spamvertising

Spam and Spamvertising, Unsolicited Bulk/Commercial Email, and such are prohibited by A Small Orange's Terms of Service.

In your abuse report, please include the full headers of the email received. To ensure accuracy, please do not modify the headers or body in any way. Modifying or omitting any information is considered an incomplete report and may delay attention to the matter.

DMCA Complaints

A Small Orange will take prompt action in response to properly formatted copyright complaints. To report a copyright violation by a site hosted at A Small Orange, please submit your complaint in the format of a DMCA Takedown Notice. A Small Orange will insist on this format to maintain Safe Harbor Provisions.

Phishing Sites

Please include the URL for any phishing sites hosted here. A Small Orange will remove the files and/or suspend the site in question promptly.

The majority of phishing sites hosted at A Small Orange are typically uploaded to the customer's account through a third-party script with a security vulnerability. This allows an attacker to upload files without the customer's knowledge. A Small Orange may remove the files and notify the customer or suspend access to the site at our discretion. If you are a representative of an organization requesting access to log information to track the source of the files, please let us know that you intend to subpoena the information so we can hold the files pending your court order. Normally, the log files are automatically rotated out after seven days on each server and may not be available otherwise.


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