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Knowledgebase

Pre-Sales Questions(31) Can I Test Out your Services for Free? Cancellation and Refund Policy	Getting Started(52) Accessing Your cPanel Account Advanced Policy Firewall and Brute Force Detection Overview	Billing Info(45) Account or Site Suspension Account Suspension Reasons
Domains & DNS(60) All About Add-On Domains All About Domain Registration	WordPress(25) All About Our WordPress-Optimized LEMP All About wp-config.php	Hosting(29) Access SiteBuilder Add a Domain to a Reseller Account in WHM
Cloud VPS(16) All About Cloud Command Backup Your VPS or Dedicated Server	Dedicated Servers(4) Dedicated Server Getting Started Guide Dedicated Server Plan	Resellers(14) Create a Hosting Package in Reseller Central Create a New Reseller Hosting Account
cPanel(46) Access Your cPanel Account Accessing Your cPanel Account	Email(57) DomainKeys and DKIM Access Your Email through cPanel	Site Functions(55) 403 Forbidden Error 500 Internal Server Error
SSL Certs and IP Addresses(14) All About CSRs and RSAs All About IP Addresses	FTP Access(7) Connect to Your Account Via FTP Create an FTP Account in cPanel	Weebly(37) Accept Credit Cards and PayPal on Your Weebly Site Add a Blog Post Category to Your Weebly Site
3rd Party Software(73) Mercurial Available on Shared Servers Add a Shopping Cart to Your Site	Our Policies(24) Automatic Charges on Credit Card California Consumer Privacy Act	Security(21) Advanced Policy Firewall and Brute Force Detection Overview Anti-Virus Software for Your Hosting Account
Abuse(9) Copyright Issues Policy DMCA Takedown Notice	MySQL(17) Change the Collation of a MySQL Database Common MySQL Errors	Python(8) Create a Python 'Hello World' App with Django Create a Python 'Hello World' App with Flask
Ruby On Rails(9) Convert FastCGI to Passenger Deploy a New Rails App	PHP and Apache(26) Dealing with Apache Errors All About Our WordPress-Optimized LEMP	Magento(9) Change Your Domain in Magento Improve Magento Performance With MySQL Query Cache
Virtual Private Servers(37) Advanced Policy Firewall and Brute Force Detection Overview Backup Your VPS or Dedicated Server	How-To(148) Accessing Your cPanel Account Advanced Policy Firewall and Brute Force Detection Overview	Customer Area(16) Accessing Your cPanel Account All About Nameservers

Accessing Your cPanel Account

LOGGING INTO YOUR CPANEL ACCOUNT Instructions on how to access your cPanel and Customer Area are emailed to you when your account is provisioned. Follow the instructions and get in touch [1] if you have any issues. If you have lost the email with the ...

Logging Into WHM

WHAT IS WHM (WEB HOST MANAGER)? Web Host Manager, or WHM, is a powerful program that allows administrative access to the back end of cPanel. Reseller accounts get basic WHM. Dedicated Servers and VPS accounts get root WHM (also called rWHM), which has...

Move Your WordPress Site to A Small Orange

For this guide, we're going to demystify WordPress a little bit and show you how easy it is to move a WordPress installation from your current host to A Small Orange. You'll gain an understanding of the basic components of WordPress and see how moving the...

Upgrade or Downgrade Your Account Plan

UPGRADING OR DOWNGRADING SHARED HOSTING It's easy to upgrade or downgrade your shared hosting right from your Customer Area. For example, if you are on a Shared Tiny plan you can upgrade to a Shared Medium plan from your Customer Area dashboard. To up...

Configuring Email on Mobile Devices

This guide assumes that your email is to be received by the server with us and not Google Apps or any other third-party service. This guide also assumes that the email client will be configured for one of your cPanel-created email accounts (cPanel->Ema...

How Can I Send a Traceroute to A Small Orange?

A Small Orange recommends using WinMTR freeware to generate a traceroute to send to A Small Orange; this solution is perfect for PCs. For directions on how to use WinMTR, please see the following article: * How to Use WinMTR [https://help.asmallorange...

How Do I Run a Traceroute on a Mac?

TRACEROUTE is a utility that records the route between your computer and your A Small Orange server. It also displays the amount of time each hop takes. If you cannot reach your site, a TRACEROUTE will help us determine the issue. To run TRACEROUTE on a...

How Do I Set Up Streaming Video or Music?

Many people have questions about media streaming support for their sites. Unless you have a Dedicated Server, A Small Orange supports only HTTP streaming which is only available on RealPlayer, QuickTime and Windows Media Player. Once media files are enc...

India Service Tax - Draft

Effective December 1, 2016 India began charging a 18% Service Tax on electronically supplied services sold by foreign entities to customers located in India. As part of our on going compliance with India Tax Laws, we will be applying the India Service Tax...

Preview Your Site Without Changing DNS

You can add your domain name(s) to your hosts file (circumvent DNS) by doing the following for all local computers: _NOTE: please remember to remove the entry you added (and ONLY that entry; your computer may not work correctly if you remove all entries...

Tax Policy - Draft

* Tax Rates * Why is tax included or not included with my purchase? * Tax exemption * Why do you collect sales tax from Texas residents and not from out-of-state residents? * What about other countries? A Small Orange collects Texas Sales & Use...

Understanding Domain Registration

This article will cover the following information: * Life Cycle of a Domain * Domain Registration * Domain Order Validation * Active Domains * Domain Registration Renewal * Domain Expiration * Domain Redemption * Pending Deletion * Dom...

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