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LOGGING INTO YOUR CPANEL ACCOUNT Instructions on how to access your cPanel and Customer Area are emailed to you when your account is provisioned. Follow the instructions and get in touch [1] if you have any issues. If you have lost the email with the ...
Don't know where to start with Ruby on Rails? We've got you covered! _NOTE: you will need SSH access to use Ruby on Rails, which is not provided by default. Simply file a support ticket [1] and we'll have it enabled for you as soon as possible. _ ...
OBTAINING AN SSL CERTIFICATE A Small Orange can provide you with a SSL certificate [1] for $39.95/year. If you'd like to buy it from someone else we fully support those as well. Please get in touch [2] for further information. INSTALLING AN SSL CERT...
WHAT IS WHM (WEB HOST MANAGER)? Web Host Manager, or WHM, is a powerful program that allows administrative access to the back end of cPanel. Reseller accounts get basic WHM. Dedicated Servers and VPS accounts get root WHM (also called rWHM), which has...
For this guide we're going to demystify WordPress a little bit and show you how easy it is to move a WordPress installation from your current host to A Small Orange. You'll gain an understanding of the basic components of WordPress and see how moving t...
UPGRADING OR DOWNGRADING SHARED HOSTING It's easy to upgrade or downgrade your shared hosting right from your Customer Area. For example, if you are on a Shared Tiny plan you can upgrade to a Shared Medium plan from your Customer Area dashboard. To up...
The time zone used on your Linux system is set in the /etc/localtime file. To replace the /etc/localtime file with the correct time zone file for the time zone you need: * Make a backup of the existing localtime file mv /etc/localtime /etc/localtim...
_NOTE: before you set up your BlackBerry to get your mail you will need to follow this guide [https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/94/0/setting-up-an-email-address] to make sure you've added the email account in your cPanel....
This simple guide should walk you through setting up your domain to work with Google Apps (Mail). 1. Login into your CPANEL (which is usually available at http://yourdomain.com/cpanel -- where yourdomain.com is your actual domain name) 2. Navigate to ...
This guide assumes that your email is to be received by the server with us and not Google Apps or any other third-party service. This guide also assumes that the email client will be configured for one of your cPanel-created email accounts (cPanel->Ema...
HOW TO CONFIGURE YOUR EMAIL TO USE IMAP OR POP3 WITH SSL Secure email connections using SSL, needs replacing the regular mail server _mail.example.com_ with the server's hostname. With that said, the hostname should be used for the incoming and outgoing ...
This article assumes that you have already created an email address. If you do not have an email address created please the instructions here [https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/94]. * Open Microsoft Outlook 2003 * S...
This article assumes that you have already created an email address. If you do not have an email address created please the instructions here [https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/94]. * Open Outlook 2007 * Select the ...
This article assumes that you have already created an email address. If you do not have an email address created please the instructions here [https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/94]. * Open Outlook 2010 * Select ADD ...
This article assumes that you have already created an email address. If you do not have an email address created please the instructions here [https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/94]. * Open Microsoft Outlook 2011 * O...
HOW TO SET-UP KMAIL To set up KMail, you will need to know your incoming and outgoing servers using the instructions located here [https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/321/]. Once located, follow the steps below to configur...
Q. How do I renew my domains? A. Login to your billing account [https://customers.asmallorange.com/] and click MY INVOICES under QUICK LINKS. The next step will require you to click the red UNPAID icon next to the domain renewal invoice.  Once the invoi...
WHY USE A MAIL FETCHER VERSUS AN EMAIL FORWARDER? Forwarded emails tend to cause blacklisting with major email providers, and it will cause your emails to be marked as spam. Blacklisting also causes your server's sending reputation to be penalized since ...
A Small Orange recommends using WinMTR freeware to generate a traceroute to send to A Small Orange; this solution is perfect for PCs. For directions on how to use WinMTR, please see the following article: * How to Use WinMTR [https://help.asmallorange...
TRACEROUTE is a utility that records the route between your computer and your A Small Orange server. It also displays the amount of time each hop takes. If you cannot reach your site, a TRACEROUTE will help us determine the issue. To run TRACEROUTE on a...
Many people have questions about media streaming support for their sites. Unless you have a Dedicated Server, A Small Orange supports only HTTP streaming which is only available on RealPlayer, QuickTime and Windows Media Player. Once media files are enc...
CONTACTS can only receives email notifications for specified types of emails, and cannot login to the billing account. SUB-ACCOUNTS receive email notifications for specified types of emails, can login to the billing account, and can only access what permi...
REPORTING COPYRIGHT INFRINGEMENT? It is our policy to respond to clear notices of alleged copyright infringement. The United States Digital Millennium Copyright Act (DMCA) specifies very detailed procedures that must be followed concerning allegations of...
A Small Orange recommends that you use WinMTR to run traceroute and ping on a domain with a single tool. WinMTR is available in 32 bit and 64 bit editions and is compatible with Windows XP, Windows Vista and Windows 7. * Download WinMTR [http://winmtr...
There are new, as of December 2013, regulations and procedures for ICANN [1]'s Registrar Accreditation Agreement. VALIDATING REGISTRANT EMAIL ADDRESSES Starting in January 2014, the registrant contact will need to be validated upon the purchase or ...
This guide will walk you through installing LMD (Linux Malware Detect) on your VPS/Dedicated server You will need to be logged in as ROOT to the server over SSH. Let's create a temporary directory and navigate into it, followed by downloading the...
Below are commonly asked questions regarding acceptable content for websites hosted with A Small Orange. For more information, we recommend reviewing the Acceptable Use Policy [http://asmallorange.com/legal/terms/] under our Terms of Service. DO YOU ALL...
_NOTE: this guide can help you move your WP out of any kind of subdirectory, not just the Softaculous default "wp"._ By default, Softaculous will install your WordPress into a subdirectory called 'wp'. In order to move it up one level or to any othe...
A Small Orange requires DMCA notices to be filed via fax or letter. The complaint must include full contact information in the complaint (including phone number). We will call and verify. Email (unless digitally signed by a verified and trusted third part...
We have several types of hosting, and the hardware specifications for your server will depend on which type of hosting you have. Our specifications for Shared, Reseller, Wordpress, Cloud VPS, Clementine Managed and Dedicated Servers are listed below. WH...
This guide will walk you through setting up a SPF record for your Google Apps mail. In order to create a SPF record for your domain, you would have to navigate to CPANEL->ADVANCED DNS ZONE EDITOR. _ _ _(if you have more than one domain on your cP...
Oh no! We hope your site hasn't been hacked, but if it has... no fear. There are some things you can do to help re-secure your site and get it up and rolling. Check out the selections below and follow the most applicable directions to your case. If you...
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